{"id":9270,"date":"2025-02-06T17:50:34","date_gmt":"2025-02-06T16:50:34","guid":{"rendered":"https:\/\/radici.lu\/?page_id=9270"},"modified":"2025-11-04T15:26:22","modified_gmt":"2025-11-04T14:26:22","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/radici.lu\/en\/conditions-generales-de-vente\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9270\" class=\"elementor elementor-9270\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f896ecc elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"f896ecc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a70bf38\" data-id=\"a70bf38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a4b260 elementor-widget elementor-widget-text-editor\" data-id=\"3a4b260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Definitions<\/h3>\n<p>The following terms shall have the following meaning:<\/p>\n<ul>\n<li><strong>Gift voucher<\/strong> : designates a document containing the restaurant's offer, the amount, the name of the buyer, the recipient, and the validity period, allowing the holder to benefit from a service at the Radici restaurant.<\/li>\n<li><strong>Reference code<\/strong> A unique identifier associated with the gift voucher, to be provided when making a reservation at the restaurant.<\/li>\n<li><strong>Beneficiary<\/strong> (attention to): person who benefits from the gift voucher offer, as mentioned on the voucher.<\/li>\n<li><strong>Customer<\/strong> : a person who purchases a gift voucher, an event offer, or a physical product, for their own use or for a third party (beneficiary).<\/li>\n<li><strong>Restaurant<\/strong> : \u00e9tablissement Radici (ANAMA SLE Sarl) \u2013 &nbsp;N\u00b0 Matricule : 20152461632, N\u00b0 TVA : LU29442109, Registre de commerce : B201691, Sofitel Luxembourg Europe, Luxembourg.<\/li>\n<li><strong>Event offer<\/strong> : reservation of a specific offer for events such as Valentine's Day, National Day, etc.<\/li>\n<li><strong>Products<\/strong> : Items available for purchase on our website and for pickup at the restaurant (e.g., bottles of olive oil).<\/li>\n<\/ul>\n<h3>Gift voucher<\/h3>\n<p><strong>Order and validation process<\/strong><\/p>\n<ul>\n<li>The purchase of a gift voucher is made directly online through our website.<\/li>\n<li>A summary will be sent by email after the order is validated, including the gift voucher in PDF format.<\/li>\n<li>The order will be validated after the final acceptance by the buyer.<\/li>\n<\/ul>\n<p><strong>Use<\/strong><\/p>\n<ul>\n<li>Gift vouchers are valid for a period of one year from the date of purchase.<\/li>\n<li>The voucher must be printed to be presented at the time of reservation or upon arrival at the restaurant.<\/li>\n<li>When making the reservation, the gift voucher reference code must be provided.<\/li>\n<li>The amount of the gift voucher must be used in one go. No refund will be issued if the consumption is less than the value of the voucher.<\/li>\n<\/ul>\n<p><strong>Right of withdrawal.<\/strong><\/p>\n<ul>\n<li>In accordance with the provisions of the Consumer Code, the customer has a period of 14 days to exercise their right of withdrawal.<\/li>\n<li>A full refund is possible if the gift voucher has not been used before the cancellation.<\/li>\n<\/ul>\n<p><strong>Liability<\/strong><\/p>\n<ul>\n<li>The company ANAMA SLE Sarl cannot be held responsible in case of loss, theft, or fraudulent use of a gift voucher.<\/li>\n<\/ul>\n<h3>Physical products<\/h3>\n<p><strong>Order and validation process<\/strong><\/p>\n<ul>\n<li>The physical products purchased on our website must be picked up directly at our establishment (Radici, Sofitel Luxembourg Europe).<\/li>\n<li>No shipping or home delivery is provided.<\/li>\n<li>The products will be available for pick-up at the establishment within 48 hours after order validation.<\/li>\n<\/ul>\n<p><strong>Right of withdrawal.<\/strong><\/p>\n<ul>\n<li>The 14-day right of withdrawal applies, provided that the products have not been picked up.<\/li>\n<li>The products must be returned in their new and unused condition.<\/li>\n<li>The return fees are the responsibility of the customer.<\/li>\n<\/ul>\n<h3>Event offers<\/h3>\n<p><strong>Reservation and confirmation.<\/strong><\/p>\n<ul>\n<li>The reservation for an event offer is confirmed after payment.<\/li>\n<li>When making a reservation, set up your request with the number of people and the arrival time.<\/li>\n<\/ul>\n<p><strong>Cancellation.<\/strong><\/p>\n<ul>\n<li>All cancellations must be made at least 7 days before the event.<\/li>\n<li>To cancel or modify your reservation, please contact us at the address <a>boutique@radici.lu<\/a>.<\/li>\n<\/ul>\n<h3>Cancellation by the service provider<\/h3>\n<ul>\n<li>In case of partial or total cancellation of the service (strikes, viruses, disasters, force majeure), the service provider will refund the customer for the full prepayment made.<\/li>\n<li>No other compensation can be claimed.<\/li>\n<\/ul>\n<h3>Price and payment terms<\/h3>\n<ul>\n<li>The prices of gift vouchers, event offers, and physical products are indicated in euros and include Luxembourg VAT.<\/li>\n<li>Payment is made exclusively by credit card via the secure system on our website.<\/li>\n<\/ul>\n<h3>Modification of the general terms and conditions<\/h3>\n<ul>\n<li>These general terms and conditions may be modified at any time.<\/li>\n<li>The new conditions will apply as soon as they are published on the website<\/li>\n<\/ul>\n<h3>Personal data protection<\/h3>\n<ul>\n<li>Personal information collected during the purchase will be processed in accordance with our privacy policy and Luxembourg data protection legislation.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9finitions Les termes suivants auront la signification ci-apr\u00e8s : Bon cadeau : d\u00e9signe un document contenant l\u2019offre du restaurant, le montant, le nom de l\u2019acheteur, du destinataire et la p\u00e9riode de validit\u00e9, permettant de b\u00e9n\u00e9ficier d\u2019une prestation au sein du restaurant Radici. Code de r\u00e9f\u00e9rence : identifiant unique associ\u00e9 au bon cadeau, \u00e0 indiquer lors [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9270","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/pages\/9270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/comments?post=9270"}],"version-history":[{"count":0,"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/pages\/9270\/revisions"}],"wp:attachment":[{"href":"https:\/\/radici.lu\/en\/wp-json\/wp\/v2\/media?parent=9270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}